Contact Walker James

We are based in Burnley and cover Padiham, Nelson, Colne, Barrowford, Clitheroe, Whalley, Great Harwood, Accrington, Blackburn, Earby, Barnoldswick and Rawtenstall. If you are not sure whether we cover your area, call us on 07718 218136 and we will let you know.

James has worked on boilers and heating systems for over 20 years, including more than 12 years at British Gas, where he was a technical engineer and later managed engineers. Walker James Heating and Cooling Ltd was set up in September 2024.

Yes. We are on the Gas Safe Register under registration number 952222. You can check this on the Gas Safe Register website, and you are always welcome to ask to see James's Gas Safe ID card.

Our standard hours are 08:00 to 17:00, seven days a week. Outside those hours, we offer 24-hour call-outs for boiler breakdowns and emergencies.

Yes, for boiler replacements and system upgrades. Quotes for these are free and come with no obligation. For repairs, we start with a call-out to diagnose the fault, then give you a quote based on what we find.

Payment is taken once the job is complete. For larger jobs such as a boiler replacement, a deposit is taken when the work is booked in. We will confirm the payment terms with your quote.

New boilers come with a manufacturer warranty of between 5 and 12 years, depending on the make and model you choose. We can register the warranty for you once the boiler is installed, and we will tell you exactly what cover your boiler has before you commit.

New boiler installations start from £1,900 + VAT. The final price depends on the boiler you choose, the type of system you have and any extra work needed, such as moving the boiler or upgrading pipework. We give you a fixed, upfront price after surveying your home, and the quote is free.

A straightforward like-for-like boiler swap is usually done in a day. Conversions, such as changing a system boiler to a combi or moving the boiler, can take longer. We will give you a clear timescale with your quote.

Yes. We take the old boiler away when we fit the new one, so there is nothing for you to arrange.

It depends on your home and how you use hot water. Combi boilers suit most homes, while larger homes with several bathrooms may be better suited to a system or regular boiler and a hot water cylinder. We will recommend the right option during the survey.

Yes. Most manufacturers ask for a service every year to keep the warranty valid, so it is worth booking your first service in for a year after the boiler is fitted.

A service will not guarantee your boiler never breaks down, but it greatly reduces the chances. It lets us inspect the boiler and catch issues early, before they turn into a fault or a breakdown in the middle of winter.

A standard service is £80 + VAT. A major service is £120 + VAT plus parts. We will confirm which one your boiler needs before we start.

Once a year. An annual service keeps the boiler running safely and efficiently, and it is usually a condition of the manufacturer warranty.

Most services take around an hour. If we find something that needs attention, we will explain it and give you a price before doing any extra work.

We inspect and clean the main components, check the burner and gas pressure, test the flue gases with an analyser, and check the safety devices and controls are working properly.

We service a wide range of boiler makes. If your boiler is very old, we will let you know how it is performing and whether any parts are hard to get hold of.

James has over 20 years' experience in the trade, so we have the tools and knowledge to fix most boilers. If a repair is not worth doing on an older boiler, we will tell you honestly and talk you through the options.

We start with a call-out to diagnose the fault, then quote for the repair. Most repairs cost between £80 and £500 + VAT, depending on the fault and the parts needed.

Yes. We offer 24-hour call-outs for boiler breakdowns and emergencies. Call us on 07718 218136 and we will get to you as quickly as we can.

James has worked on a wide range of boiler makes over his career, and we can source manufacturer parts when they are needed.

If your boiler is old, breaking down often or needs an expensive part, replacing it can work out better value. We will give you an honest opinion and the cost of both options so you can decide.

Open doors and windows, turn off the gas at the meter if you can, avoid using switches or flames, leave the property and call the National Gas Emergency Service on 0800 111 999. Once the supply has been made safe, we can carry out the repair.

Yes. Most modern split systems work as reverse-cycle heat pumps. In summer they move heat out of the room, and in winter they reverse the process to bring heat in, which makes them a practical year-round option for rooms like conservatories, loft conversions and home offices.

It depends on the number of indoor units, the type of system, the layout of the property and how the pipework needs to run. We give a clear quote based on your job after a survey, rather than a ballpark figure. All prices are plus VAT.

A single wall-mounted unit usually takes between half a day and a full day. Multi-split systems and commercial jobs take longer, depending on the number of units and the pipework. We will give you a clear timescale with your quote.

Once a year suits most homes and offices. Systems that work harder, such as those cooling server rooms or busy shops, may need servicing twice a year. Regular servicing keeps the system efficient and helps it last.

Yes. We service and repair air conditioning systems whoever fitted them. If you have a system that needs attention or has not been serviced for a while, get in touch and we will take a look.

Most home installations are covered by permitted development rights and do not need planning permission. Listed buildings, conservation areas and some flats can be exceptions, and we will flag anything that needs checking during the survey.

Yes. We are certified with the F-Gas Register under F-Gas ID FGAS3031292, so we can legally install, service and repair air conditioning. You can look us up in the F-Gas Register's company directory.