Privacy Policy
Last updated: October 2026
1. Who We Are
Walker James Heating and Cooling Ltd (company number 15955267, registered in England and Wales) is a heating and air conditioning company based in Burnley, Lancashire. We are the data controller for personal information collected through this website.
Contact: sales@walkerjamesheating.co.uk or call 07718 218136.
2. Information We Collect
We collect information you provide when you contact us through our website enquiry form, phone, or email. This may include your name, email address, phone number, address and postcode, details about your property and the work you need doing, and any photos you choose to upload.
We also collect basic analytics data (pages visited, browser type, approximate location) through Google Analytics to help us understand how our website is used.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Arrange and confirm appointments
- Provide aftercare once your boiler or air conditioning is installed
- Send you a reminder before a booked appointment
We do not use your information for marketing without your explicit consent, and we do not sell or pass your information to third parties for marketing purposes.
4. Legal Basis for Processing
We process your information on the basis of legitimate interest (to respond to your enquiry) and, where you book an appointment, to fulfil a contract. Where we require your consent for any processing, we will ask for it separately.
5. How Long We Keep Your Data
We keep enquiry records for up to 12 months. If you become a customer, we keep relevant records for 6 years in line with our business obligations. You can ask us to delete your information at any time if there is no ongoing business reason to retain it.
6. Your Rights
Under UK GDPR, you have the right to access, correct, or delete the personal information we hold about you. You also have the right to object to processing or request that processing be restricted. To exercise any of these rights, contact us at sales@walkerjamesheating.co.uk.
7. Cookies
This website uses Google Analytics, which sets first-party cookies (_ga and _ga_WDZRBN88L2, lasting up to 2 years) so we can count visits and see which pages are used. Google processes this data on our behalf. You can block these cookies in your browser settings, or opt out with Google's browser add-on at tools.google.com/dlpage/gaoptout. Our text fonts are loaded from Google Fonts, which receives your IP address so the fonts can be delivered. Our quote form is provided by LeadConnector (HighLevel). When you open the form, or move to one of our quote buttons, it may load third-party scripts, including a Meta (Facebook) pixel and spam protection (Cloudflare Turnstile or Google reCAPTCHA), which can set their own cookies. The embedded Google Map may also set its own cookies, subject to Google's privacy policy.
8. Changes to This Policy
We may update this policy from time to time. The current version will always be on this page. Continued use of the website after a change constitutes acceptance of the updated policy.
9. Complaints
If you have a concern about how we handle your personal data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.